I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."Ĭons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. This is NOT would I would expect for how much I paid and out of the quality of an airline. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. They told me it was out of their hands and I had to talk to United. SAS did not help with any of this or care to assist in ANY way. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled.
I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. The women I spoke to could not have been more rude.
I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". Cons: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen.
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